Newcastle, NSW · Hybrid or remote

Sarah Blanch

Office Manager and operations specialist. For eight years I have run a 45-suite heritage serviced office end to end, and built the systems and AI automation that keep it running with less effort.

Email me Download CV (PDF)

Results

75% → 95%Occupancy at NCBC, full by 2023 and 85–100% since
4 hrs → 30 minMonthly director report, after automating it with AI
45Private suites plus 3 casual offices and meeting spaces
8 yrsOne organisation, promoted from Office Administrator

Experience

Office Manager — Newcastle City Business Centre

Heritage serviced offices, Newcastle CBD · 2018 – 2026 (Office Administrator, promoted to Office Manager)
  • Ran day-to-day operations across 45 suites over five office levels: tenants, reception, facilities, compliance and supplier relationships.
  • Grew the virtual client base and lifted client spend through tier upgrades and add-on services; restructured pricing and packaging on the back of extensive research.
  • Developed and deployed the business website, and owned marketing, branding and tenant communications.
  • Wrote all standard operating procedures and automated their review cycles.
  • Built an AI-powered market-intelligence briefing drawing on 26 industry sources, delivering weekly signals and monthly strategic summaries.
  • Handled payroll administration throughout, and prepared BAS data for the accountants for NCBC and two other businesses.
  • Trained managerial staff in new systems and processes, and received a bonus for it.

Business Operations, Marketing & Website Consultant

Self-employed (part-time) · 2012 – present
  • Planning, pricing and growth advice, plus websites, CRM setup and workflow automation for small businesses.
  • Record-keeping, income reporting and compliance support; payment and subscription workflows.

Earlier roles

Administration & Sales Assistant, WineArt Gallery (2016–2018) · Restaurant Manager, Das Hund Haus (2014–2016)

What I do well

Office & tenant operations

Reception, onboarding, facilities, supplier management, high occupancy and happy tenants.

Finance admin

Xero, Stripe, PayPal, Square, recurring billing, payroll administration, BAS data prep.

Systems & automation

CRM design (including Zoho, learning HubSpot), Google Apps Script, Python and TypeScript scripting.

Advanced AI workflows

Designing practical automation with ChatGPT, Claude and agentic tools that cut manual work.

Web & marketing

WordPress, Wix, HTML/CSS, Canva, Mailchimp, Google Analytics, local SEO.

Everyday tools

Microsoft 365, Google Workspace, Zoom, Teams, scheduling and project tools.

Education

Looking for

Office Manager, operations and business systems roles, ideally full-time permanent, hybrid with at least two to three days from home, or fully remote. Open to contract or a four-day week. Referees on request.